The Leisure, Health and Fitness Skillnet are hosting a series of information webinars in preparation for the re-opening of industry and have invited REPs Ireland members to attend. An overview of the upcoming series is available below:
Webinar Week 1
Attracting and Supporting New Members with Guy Griffiths – Friday May 14th @11am
In this webinar, Guy will explore strategies to recover your members and your business. You’ll learn how to re-engage your ex-members and to attract health seekers. How you can improve income, while operating at limited capacity. You’ll get real examples of businesses running health check membership models, and tips on how you can branch out and boost your business.
About Guy Griffiths:
Guy Griffiths is a leading authority on member retention. His mission is to help more people to be healthier and happier by spreading the word on member-retention initiatives that work. Since founding GGFit in 2008, he has worked with independent clubs, national chains, and low-cost operators. Projects range from data analysis to building retention policies and processes, running coaching workshops and sending member communications. Mystery joining, recruitment, customer feedback and e-learning all complement the core offering.
Webinar Week 2
Bouncing back and recovering quickly with Paul Bedford – Friday May 21st @11am
Paul will take you through data from various countries about how they recovered from COVID-19 closures and what you can do to recover quickly.
About Paul
Paul has been working in the fitness industry for more than two decades. He has presented more than 150 international presentations in 31 different countries, 17 times for IHRSA. Paul currently divides his time between conducting research in the area of retention, attrition and customer loyalty and coaching businesses in practical approaches to improve all areas of the customer experience. Pauls has reviewed the data from 4.5 million customers, from 4000+ clubs in 70 topic areas. Paul is known for his extensive work with operators developing systems and practices to improve retention. His clients include Gold’s Gym International, The Gym Group, Marriott Hotels Europe, Elixia Norway, Club Med Gyms Paris, Reebok Sports Club London and multiple public sector operators in the UK.
Webinar Week 3
The best way to look after your members when you reopen with Julie Gillespie – Friday May 28th @11am
Health club/gym doors have been closed for a large part of the past year. You have cancellations flooding your inbox and are wondering how on earth to increase your members. Some team members are a bit rusty, lacking in confidence and others have re-trained and left the business to follow pastures new. What will the industry look like now? How do you make sure you will thrive and survive? Julie will discuss reactivation plans, how to reconnect with your customers and thrive in 2021. Discover the essential skills and processes your business will need and how to implement these.
About Julie
Julie has been managing and consulting in the leisure industry for over 20 years now. She has enjoyed a number of exciting roles in both the public and private side of the industry including David Lloyd, GlasgowLife, Les Mills and Life Fitness. Sport & leisure have always been a passion of Julie’s and now she combines this passion with her love of human behaviour, how we learn, connect & thrive. Julie’s expertise lies in maximising people potential and income generation.
Fro more information or to register for these sessions please email: info@lhfskillnet.ie
